What is a back order item? A Pre-order item? When will it be shipped?
Back Order Item: This is a product that has already been released, but is currently out of stock.
Pre-Order Item: This is a product that has not been released yet. You may purchase a pre-order item.
*Once your items are in stock, your order will be prepared for shipment. Once it has been shipped, you will be notified via email with your tracking number.
Processing and Ship Out Time
Once you place an order with us, we do our best to try and ship out your orders as soon as we can. Our average processing handling time is 1-2 business days (our warehouse does not operate over weekends and US holidays).
After your order is shipped out, it usually takes about 24-48 hours for any tracking services to update.
- Orders that are placed on Weekends or Holidays will be considered a Next Business day order.(Example: If order is placed on Saturday, it will be considered a Monday order.)
- Order Cut Off Time: 11:00 AM PST - Any order made after 11:00 AM PST will be considered a Next Business day order (Example: If an order is placed on Monday @ 1:00 PM, it will be considered a Tuesday order)
If your order contains a pre-order or back order item, the item will be shipping out based on the availability. You can check the availability of the item before ordering on the product page.